Refund policy

Country Meat Market Return & Refund Policy

At Country Meat Market, we take pride in the quality of our products and want you to feel confident in every purchase. If something isn’t right with your order, please let us know so we can help.

Returns

Because our products are perishable food items, we do not accept returns or exchanges. This helps us protect the safety and quality of the food we sell.

Please do not bring back or ship any product to us unless our team specifically asks you to do so.

Problems With Your Order

Please inspect your items when you receive or pick up your order. If an item is missing, incorrect, damaged, or has a quality concern, contact us as soon as possible, preferably within 48 hours of receiving it.

Email orders@countrymarkettyler.com with:

Your name and order number or proof of purchase.
A description of the issue.
Photos of the product, label, and packaging, if available.

If you believe a product may be unsafe, do not consume it.

We will review the issue and work with you on an appropriate resolution, which may include a replacement or a full or partial refund for the affected items. Our no-return policy does not prevent us from addressing a product or order problem.

Storage and Handling

Please refrigerate or freeze perishable products promptly after receiving them. We generally cannot offer replacements or refunds for spoilage caused by improper storage, handling, or delayed pickup after the order was ready at the agreed time.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Once cutting, preparation, or fulfillment has begun, changes or cancellations may no longer be possible.

Refunds

If a refund is approved, we will issue it to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

If you have not received your refund within 15 business days of approval, please contact us.

For order concerns or questions about this policy, email orders@countrymarkettyler.com.